Person Centred Software was created by people who have been involved in social care for over 20 years, creating administration software which has been widely used throughout this industry. It became apparent to us that administration software helps care providers’ efficiency, but doesn’t actually help service users or care staff. Social care really only exists because of these people, so we decided to focus on improving the lives of service users and care staff.
In social care the primary objective has to be to improve the quality of life for everyone being cared for, but we believe this should extend to the people providing the care as well. Carers do their job because they love caring for people, so why wrap them up in admin work, writing daily records of what they do? We aim to make the admin fit in with the care routine, not the other way round. And service users – what do these people really want? Surely they want to be comfortable, safe, and above all, happy. So we measure their happiness, making it the core of the product we provide.
Our product is designed to be in the hands of the carers, rather than in a nursing station or office. The system is easy to use, fast, and icon driven with limited need for typing. Allied with ease of use is the system’s communication capabilities; up, down and across an organisation. Carer to nurse communication happens with automated escalation of important care interventions; nurse to carer communication with care plans, planned care routines and shift handover notes; carer to carer communication with service user preferences, flags for overdue care, and happiness indicators. We have also extended the system’s communication capabilities to include a service user’s social network. This allows everyone involved with a service user’s life – family, friends and additional care providers – to engage with their care. All this added together makes a unique solution to a very simple objective: to improve the life of everyone involved in social care.