Date: August 2017
The provider had recently invested in a bespoke computerised care planning system. Each member of care staff carried a smart device which gave them access to the care plans from anywhere in the home. The system also tracked when care was due, when it had had been delivered, what care had taken place and enabled staff complete their log of care directly into the smart technology. This enabled management to monitor care delivery in real time and respond to any deficiencies.