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CQC CITATIONS

CQC inspection reports that cite us. CQC regularly cite us in their inspection reports of our customers and we’re also cited by the Scottish Care Inspectorate. The following are all extracts from CQC and Scottish Care Inspectorate reports as a result of inspections performed at care homes where Mobile Care Monitoring is being used.

Herons Lea Residential Home Limited

Rating: Good
Date: May 2018

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“The provider had invested in an electronic care planning system which helped to ensure that detailed care plans were available. These were well organised and easy to read. Plans included clear instructions for staff about how to provide personalised care and support for each person. It considered the risks, their needs and wishes and how best to support them with the right equipment. This might include pressure relieving equipment or walking aids. Staff said they had taken a little time to get used to the new electronic care plan system but were now seeing the benefits of being able to update what care they had completed for each person as they completed the task.”

Malden House

Rating: Outstanding
Date: May 2018

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“Since our last inspection, the service had implemented an electronic care record system. Staff used hand held electronic devices to keep people’s records up to date, which they said freed them up to spend more time with people. The new care plans were comprehensive, personalised, and were regularly reviewed and updated. Further improvements were underway to allow relatives with appropriate consent or legal power of attorney to access part of the electronic record. This was so they could see how the person was day to day, including accessing their photographs.”

Belong Atherton Care Village

Rating: Outstanding
Date: May 2018

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“Since our last inspection the provider had implemented a new electronic care records system – Person Centred Software (PCS). This meant people’s risk assessments and life plans were stored electronically. We looked at the electronic care records in detail and found all the information contained was reflective of people’s needs. All expected risk assessments were in place and reviewed promptly in line with people’s life plans. Life plans clearly identified measures taken to mitigate any risks to people.

Each staff member had a handheld mobile device and had continued access to people’s risk assessments and life plans. The PCS provided a visual ‘snap shot’ of people’s risks that continued to go across the top of the screen; this included people’s mobility needs or specialist requirements in regards to their eating and drinking. Examples of this included: if the person was diabetic, or had an ‘unsafe swallow’ and required a modified diet to manage these risks.

We looked at food and fluid records for six people across three different households and found there was no ambiguity regarding what people had been given. Records were clear, concise and consistently reflected people were being provided with care and support that was reflective of their required need.”

“We looked at accident and incident information and found these had been documented as necessary. PCS enabled the quick identification of accidents/incidents and alerted the management team. Where people had experienced a fall, risk assessments had been updated and action taken to reduce the likelihood of further falls.”

“Through the electronic PCS system, staff at the care village were able to generate a ‘hospital pack’ that could be printed off in an emergency to go with a person to hospital. Records clearly specified where people’s views were known in relation to their wishes in case of a sudden deterioration in their health. This included copies of life plan assessments and details of the resident’s life plan. Where possible, staff that knew the person well accompanied them to hospital, in order to provide advice and support.”

“The PCS system was integral in developing and providing opportunities for people to engage in meaningful activities. The activity available on a daily basis was inputted into PCS and the system flagged the people on each household that had expressed an interest in that activity. The staff then received an alert from PCS to encourage the persons to attend. For the remaining people that were not interested in attending the activity, or were nursed in bed, two of the part-time activity staff approached these people and offered one to one activities which could include; reading to the person, doing manicures, brushing their hair, reading poetry, looking at photographs with them, playing them some music, watching a film, or just having a conversation.”

Since our last inspection, the care village had introduced a new ‘paperless’ system of personalised care planning. This was known as PCS. Belong Atherton care village staff had piloted the system and had influenced changes to the terminology used in the computer programme to align the system with the Belong Limited values. Staff each had a handheld electronic device and in addition to this there was a larger android device (tablet) and a laptop on each household. The system reduced the time staff spent recording the care and provided a more accurate and contemporaneous record as it was completed at the time the care was provided.

Staff consistently emphasised how much the implementation of the electronic system had on ensuring people received the optimum level of care. Each person’s life plan was tailored to their needs, including their emotional, behaviour, health care needs, goals and aspirations. There was step by step guidance for staff to follow with people’s daily activities such as personal care, how they preferred to wash their hair, and what support they may need if they became anxious or upset. The system alerted staff if a person hadn’t been seen for fifteen minutes and alerted them if a care intervention hadn’t been completed.”

“Belong Atherton Care Village had piloted the PCS electronic care records system. The registered manager discussed the benefits of the system as it kept managers up to date with incidents/concerns which enabled them to promptly discuss with heath care professionals if further guidance was required. This ensured people’s care was reviewed promptly and measures were put in place to review strategies to improve the care people received.”

Mallands Residential Care Home

Rating: Outstanding
Date: May 2018

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‘The computerised care planning system ensured that information about people’s risks was shared efficiently and promptly across the staff team. This meant staff had detailed knowledge of people’s individual risks and the measures necessary to minimise them. The registered manager had an oversight of the support being provided at all times. This system could also be accessed by relatives with the persons consent.’

‘Information about people’s individual risks was accessible to all staff, using hand held computers to access the computerised care planning system. Risk assessments had been completed related to a range of areas including falls, nutrition, pressure area care and cognitive difficulties. They were reviewed monthly or more frequently if required. The system prompted staff to undertake the tasks required to minimise the risks and ensure people’s needs were met, for example supporting people with fluids or repositioning them to prevent skin breakdown. Any immediate changes to people’s level of risk were discussed at the staff handover and the information added promptly to care records. A member of staff told us, “Any new information is shared in handover and put straight into the care plans. Everything is recorded as the day goes on”. This meant staff had clear and up to date information showing how they should support people to manage the risks while ensuring they had as much control and independence as possible.For example, one person’s care plan advised staff to “take the time to sit down and chat with me”; if they observed that the person was feeling low in mood or anxious.’

‘Any accidents or incidents that took place were recorded by the staff on the computerised care planning system. The system prompted staff to describe the incident and explain what they had done to resolve the issue. This information was reviewed and analysed by the management team, and action taken where required, to prevent reoccurrence.’

‘People at risk of dehydration and malnutrition were on ‘food and fluid watch’ which meant the registered manager had additional oversight of people’s food and fluid intake using the computerised care planning system.’

‘The information gathered during the initial assessment was put onto the computerised care planning system prior to the person moving in. This enabled staff to familiarise themselves with it and provide care tailored specifically to the persons individual needs. People’s care records were reviewed three days after admission and then at least monthly to ensure they remained up to date, with the involvement of people and their representatives every three months. Representatives were also able to access the computerised care planning system, with the consent of their family member, which gave them continuous oversight of the support being provided by the service.’

‘The computerised planning system gave the registered manager oversight of the support being provided to people. They told us, “All the information is there. I can look at any given time day or night and see what care is being provided at that time”.’

 

Liaise Loddon Cornfields

Rating: Good
Date: April 2018

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‘The provider had implemented an electronic care recording system. The system was accessible to relatives and enabled them to monitor care recordings in real time. One person used this secure system as a personal media facility and regularly shared photos of their activities and achievements. The provider created monthly newsletters about each individual which families consistently told us they looked forward to reading.’

Toby Lodge

Rating: Good
Date: March 2018

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‘Each member of staff had their own mobile device where they were able to access all records and information for each person using the service. When care was given the details were uploaded to the device so all staff, managers and even relatives, with permission, could see what care and support had taken place. We saw that hourly checks at night were in place and staff used the software to scan a barcode to confirm that a check on a person had been made. A member of staff said, “We do it to make sure that people are safe.”‘

Winterbourne Steepleton – Steepleton Manor Care Home

Rating: Good
Date: March 2018

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‘Care plans were available to staff via mobile devices, up to date, regularly reviewed and audited by the management to ensure they reflected people’s individual needs, preferences and outcomes. The system alerted staff to changes and when checks needed to be completed. A staff said, “The devices alert us if people are on time specific checks or turns. We can also monitor food and fluid intake on them”.’

Timaru, Liaise Loddon

Rating: Good
Date: September 2017

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‘The provider had robust systems in place for maintaining accurate records. Staff used a hand held device to record people’s daily care and activities and this was then uploaded onto an electronic system. This enabled the registered manager and senior staff to monitor people’s progress or any concerns and produce detailed reports as and when they needed them. We viewed a number of reports during the inspection and found the information to be detailed and up to date. A relative told us “The documentation is very good. The attention to detail, the depth and volume of the paperwork they keep for [my family member]…it’s so important, especially with challenging behaviour. I’m delighted with the way they are looking after him.”‘

‘The registered manager told us relatives could access the ‘Relative’s Gateway’ (an online system), with a unique password which gave them access to family member’s records if they wished to do so. This included activities, achievements and photos. Relatives confirmed they had access to this and felt involved and kept informed of their loved one’s progress. One relative told us “We always attend reviews and are involved in care planning. They keep us informed of what’s happening.”‘

 

Coghlan Lodges Limited

Rating: Good
Date: September 2017

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‘Details were recorded on an electronic care plan system so that if any staff were unable to be present or wanted to check details, this was available throughout the shift.’

‘Staff knew how to keep people’s information confidential. The electronic systems used were all password protected.’

‘There was a hospital section which could be downloaded so that it could be taken to hospital with the person. People’s care plans were held on an electronic care system. This was accessed by staff through a hand held device and or a laptop. Staff told us they regularly used care plans to understand people’s needs and that these care plans were regularly updated. One staff member commented on the system, “The system is really good, is easy to get up to date information about a person”. We saw regular reviews of care plans were in place to ensure people’s needs were still being met. Particular needs were recorded on the electronic care system. The system would automatically ‘flag’ up when a particular activity had not been completed. For example, medicine administration or when a care plan review was due. This system was reviewed by the registered manager and senior staff to enable them to monitor people’s care. If any anomalies arose, the registered manager or senior staff would investigate.’

Barton Court

Rating: Good
Date: August 2017

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The provider had recently invested in a bespoke computerised care planning system. Each member of care staff carried a smart device which gave them access to the care plans from anywhere in the home. The system also tracked when care was due, when it had had been delivered, what care had taken place and enabled staff complete their log of care directly into the smart technology. This enabled management to monitor care delivery in real time and respond to any deficiencies.

 

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