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CQC CITATIONS

CQC inspection reports that cite us. CQC regularly cite us in their inspection reports of our customers and we’re also cited by the Scottish Care Inspectorate. The following are all extracts from CQC and Scottish Care Inspectorate reports as a result of inspections performed at care homes where Mobile Care Monitoring is being used.

The Seaton, Southern Healthcare

Rating: Good
Date: November 2016

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‘The provider had recently introduced a new system for staff to record all care activities on their own data protected individual i-pads. This was proving to be a very effective way to monitor the delivery of care. For example, the amount of fluids, when a person had been assisted to be moved , and what activities they had taken part in could all be easily monitored on the system . Trends were spotted by the recording system as well. For example, falls people may experience and the times they happened could all be easily seen on the electronic system.’

Allenbrook Nursing Home

Rating: Good
Date: September 2016

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‘Care plans were person centred and contained guidance about people’s personal preferences for how they liked to be supported. For example, one care plan explained how the person liked to be assisted in the community. Another care plan explained how to support a person who needed to be prompted with personal care. Each member of staff had an electronic data terminal that carried people’s individual care plans and daily records. Staff were able to access peoples care records immediately without the need to visit the office and update them as things happened. This ensured that peoples care records were up to date and current.’

Tilsley House Care Home, Solomon Care

Rating: Good
Date: September 2016

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‘Tilsley House had previously used written care files, had changed to one electronic system of recording , and then changed to another. The registered manager explained that since they had begun to use the current system, records had improved.  This was because staff recorded events such as, incidents, re-positioning, food and fluid intake straight away without waiting to hand write in care files. Staff told us the system was “great” and “a real benefit as you can record yourself and it will write for you if your English isn’t great – like mine!” The care files on the system contained information about people’s individual medical needs, together with evidence of on- going monitoring and involvement from a range of health professionals, such as GPs, district nurses and other specialists to ensure their well-being was promoted. We saw regular evaluations of people’s support, together with updates and details where changes in their health status had been noted. We found people’s files were organised well to enable information to be easily found.’

Coloma Court, Healthcare Management Trust

Rating: Good
Date: August 2016

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‘Care and health assessments were undertaken to identify people’s support needs when they moved into the home. The home had introduced a computer based care planning system in July 2015. A unit manager told us that care plans and risk assessments were developed using the assessment information. Care plans included detailed information and guidance for staff on how people’s needs should be met. They described people’s daily living activities, their life history, personal preferences, their communication methods, mobility needs and the support they required with personal and nursing care. We saw that people’s care records were constantly updated throughout the day by health care assistants using iPod’s and nursing staff using iPad’s. For example health care assistants recorded what people ate and drank or if there were any changes in their needs or behaviours that might require medical assistance and unit managers recorded the outcome of appointments with and referrals made to health care professionals.’

‘Most of the information relating to peoples care and support needs were held on the computer system however some paper records were held in individual care files, for example capacity assessments and, where appropriate, Deprivation of Liberty Safeguards authorisations and associated paperwork. The unit manager told us, “The care planning system is easy to use, easy to update and it’s easy to keep people’s needs under review. Staff have more time to spend time with the residents because they are not having to complete lots of paperwork.” A health care assistant told us, “We are all familiar with people’s needs because we read their care plans and assessments. Using the iPod during the day also helps us keep up to date with what people need.” Information contained in the care files indicated that people using the service, their relatives and appropriate healthcare professionals had been involved in the care planning process.’

Oaklands Rest Home

Rating: Good
Date: July 2016

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‘Staff acknowledged that they had read and understood the information passed at handover by recording this using the provider’s electronic care planning system. This ensured the consistency of care for people was maintained and any new concerns or issues relating to peoples welfare were recorded and passed on.’

South Lodge, Signature Care Homes

Rating: Good
Date: July 2016

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‘There were targets identified for each person and daily amounts were totalled automatically when staff recorded the information within the electronic care plan. We spoke with the registered manager about this who said the electronic care plan had been introduced to the entire home. The system now alerted staff when people had not had adequate fluids, and staff could take steps to alleviate the situation.’

Cornfields, Liaise Loddon

Rating: Good
Date: April 2016

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‘They told us there was a handover at the beginning of each shift where the incoming staff team was updated on any relevant information. We reviewed the morning handover on the day of our inspection which had been recorded electronically. We saw detailed information provided about people’s health and different moods, together with the potential risks and impact on planned daily activities.’

Cornview, Liaise Loddon

Rating: Good
Date: April 2016

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‘Staff immediately logged all accidents and incidents onto an electronic system, which was reviewed daily by the manager, positive support coordinator and provider. This ensured the provider identified trends and managed actions to reduce the risk of repeated incidents. Systems and processes supported reviews and monitoring of action taken to ensure identified and required improvements to people’s care were implemented effectively.’

Links Lodge Care Home

Rating: Good
Date: April 2016

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‘The management team had introduced an electronic care monitoring and recording system. This allowed staff to use handheld devices around the home to quickly update and record care delivered as it was provided. This freed up staff time to increase the amount of time spent interacting with people throughout the day. The system also provided the management team with a live overview of care delivered which contributed to the auditing of the service in an effective manner. For example, as well as recording fluid intake and personal care tasks, the system provided information on activities, their outcomes and how each service user was on an ongoing basis. Two members of staff said they thought it was remarkable and beneficial to everyone. They told us they felt with a traditional system small achievements such as a response to a specific activity or interaction may be forgotten by the time staff completed a report. With the hand held system they were able to quickly and accurately record the smallest accomplishment or reaction to a situation. They also thought it was a good monitoring tool and felt it was used in a supportive way by the management team.’

‘There were procedures in place to monitor the quality of the service. As the care planning and recording system provided live monitoring of the care given to individuals it alerted senior staff if care tasks or activities had been missed or carried out late.’

Manor House, South West Care Homes

Rating: Good
Date: March 2016

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‘Each relative was keen to point out to us how they always left visiting their loved one with a sense of feeling there was nothing to worry about. They could relax knowing their relative was well cared for. In a new electronic care system called Person-centred software (PCS), there was a “Relative’s Portal” that keeps all relatives up to date on the needs and day to day life of their relative. Updates in the care records and photos of important times were sent and immediate feedback can be provided. The relative can also access the records at any time and reassure themselves all was alright. One member of staff described how important this was and how relatives who lived a distance away felt involved in this process.’

‘The provider had purchased a new electronic care planning process called “Person-centred Software” (PCS) This was still being introduced so there was a mix of people’s records being recorded electronically and on paper. All except people’s full care plans had yet to be entered onto the PCS system. We were advised that all records should be electronic by the end of March 2016. Staff were very supportive of the new system as it allowed them to update people’s daily records as they went along. Also, they could alert on any concerns, risks or changes in people’s needs quickly that were then flagged for immediate action by team leaders or the registered manager. Staff told us they had more time to interact and work with people as their need to write information down had been replaced by this system. We observed staff asking one person a question about their care and their response was immediately recorded.’

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Links Lodge

Links Lodge provide Outstanding care with Mobile Care Monitoring.

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Success stories

The impact of using Mobile Care Monitoring in care homes.

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