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INSPECTION CITATIONS

Care Quality Commission (CQC), the Care Inspectorate in Scotland and Care Inspectorate Wales (CIW) regularly cite us in their inspection reports of our customers. The following are all extracts from CQC, the Care Inspectorate and CIW reports as a result of inspections performed at care homes where Mobile Care Monitoring is being used.

Cornview, Liaise Loddon

Rating: Good
Date: April 2016

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‘Staff immediately logged all accidents and incidents onto an electronic system, which was reviewed daily by the manager, positive support coordinator and provider. This ensured the provider identified trends and managed actions to reduce the risk of repeated incidents. Systems and processes supported reviews and monitoring of action taken to ensure identified and required improvements to people’s care were implemented effectively.’

Links Lodge Care Home

Rating: Good
Date: April 2016

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‘The management team had introduced an electronic care monitoring and recording system. This allowed staff to use handheld devices around the home to quickly update and record care delivered as it was provided. This freed up staff time to increase the amount of time spent interacting with people throughout the day. The system also provided the management team with a live overview of care delivered which contributed to the auditing of the service in an effective manner. For example, as well as recording fluid intake and personal care tasks, the system provided information on activities, their outcomes and how each service user was on an ongoing basis. Two members of staff said they thought it was remarkable and beneficial to everyone. They told us they felt with a traditional system small achievements such as a response to a specific activity or interaction may be forgotten by the time staff completed a report. With the hand held system they were able to quickly and accurately record the smallest accomplishment or reaction to a situation. They also thought it was a good monitoring tool and felt it was used in a supportive way by the management team.’

‘There were procedures in place to monitor the quality of the service. As the care planning and recording system provided live monitoring of the care given to individuals it alerted senior staff if care tasks or activities had been missed or carried out late.’

Manor House, South West Care Homes

Rating: Good
Date: March 2016

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‘Each relative was keen to point out to us how they always left visiting their loved one with a sense of feeling there was nothing to worry about. They could relax knowing their relative was well cared for. In a new electronic care system called Person-centred software (PCS), there was a “Relative’s Portal” that keeps all relatives up to date on the needs and day to day life of their relative. Updates in the care records and photos of important times were sent and immediate feedback can be provided. The relative can also access the records at any time and reassure themselves all was alright. One member of staff described how important this was and how relatives who lived a distance away felt involved in this process.’

‘The provider had purchased a new electronic care planning process called “Person-centred Software” (PCS) This was still being introduced so there was a mix of people’s records being recorded electronically and on paper. All except people’s full care plans had yet to be entered onto the PCS system. We were advised that all records should be electronic by the end of March 2016. Staff were very supportive of the new system as it allowed them to update people’s daily records as they went along. Also, they could alert on any concerns, risks or changes in people’s needs quickly that were then flagged for immediate action by team leaders or the registered manager. Staff told us they had more time to interact and work with people as their need to write information down had been replaced by this system. We observed staff asking one person a question about their care and their response was immediately recorded.’

The Kathleen Rutland Home, Vista Homes

Rating: Good
Date: March 2016

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‘People’s information was being kept secure. Staff carried small electronic devises for storing information such as when personal care had been offered and carried out. The provider was looking to replace paper files with these electronic records. These devices were password protected and when not in use were locked in the manager’s office.’

Thornfield, Cannon Care

Rating: Outstanding
Date: November 2016

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‘A new electronic care recording system had been introduced which staff were adjusting to. At the time of our inspection, written records and electronic records were running alongside each other in order to ensure staff were competent and confident to transfer over to the new system.’

Lifstan Way Care Home, RG Care

Rating: Good
Date: January 2016

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‘New online person centred care plans allowed care workers to spend more quality time with people.’

‘Health professionals had access to the service’s new Person Centred Software which enabled them to contribute effectively to people’s care and support plans.’

‘The implementation of the new person centred software has improved the services potential ability to audit and improve the quality of care being given.’

‘Care records clearly showed people had access to healthcare professionals when required. People told us that they liaised with their GP, mental health professionals, dentists and optometrists in the community when required. One person said, “I haven’t been feeling well so they [staff] have made an appointment for me with the doctor.” We saw one person being supported by staff to attend their health care appointment. The new online person centred software also had the capability to allow GP’s and other appropriate professionals temporary access (and view only) of an individual’s care records in their own offices in order to contribute effectively to peoples care with current information.’

Mallands Residential Care Home

Rating: Good
Date: May 2015

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‘On our second visit we looked at a care monitoring and recording system that the home had installed. This meant that entries were completed by staff onto a mobile handheld electronic recording system throughout the day each time they had an interaction with a person at the home. This then automatically informed the manager and other staff on duty for example if a person had not had fluids or food at the optimum level within a two hour period, and gave print outs of the overall food or fluid intake for the person for the day. This helped ensure that staff had a high awareness of monitoring food and fluid consumption for people at potential risk of poor hydration or nutrition. Staff we spoke with told us the system worked well as it was completed while they were with the person rather than having to remember to complete paper records later about food or fluids taken.’

Cameron Park Nursing Home

Rating: Good
Date: March 2016

Cameron Park Care Home are based in Edinburgh and were inspected by the Scottish Care Inspectorate

‘A major change had taken place in how care records were kept. The home had moved to electronic records. Each staff member had a handset the size of a smart phone. This gave them accessible and up to date information about each residents’ plan of care. Staff recorded care via the handset which meant that records were up to date. The care records we looked at were fully completed with relevant care information, tailored to each individual’s care needs and preferences.’

‘The new electronic records provided an easy way for the manager and staff to monitor the quality of care. For example, care records were used to see how often residents were receiving a bath or shower and check whether this met their preference. The sample of records we checked showed that residents received regular baths or showers. Some residents we asked said staff asked them about their preference each day.’

‘Introduction of the electronic care planning system had taken place in a phased way. Staff had received training and were able to try the system out before it was implemented. The transition had been successful and staff said the system was easy to use and a great way to record and access care plans easily. We saw that care records were updated instantly and the new system provided individualised and personalised records on all aspects of care and support. Additionally this system of record keeping provided a good overview for the manager and staff in charge to ensure care was carried out in a way that followed best practice.’

Penns Mount Residential Care Home

Rating: Good
Date: October 2017

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Electronic care records showed the times each task was completed. A relative told us, “Being reassured that Mum is well cared for by the right number of staff who are genuinely interested in the residents is very important to me”.

Bentley House, Signature

Rating: Good
Date: October 2017

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Support plans were kept electronically and automatically updated when staff recorded on their handheld devices the support people received.

How it works

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Links Lodge

Links Lodge provide Outstanding care with Mobile Care Monitoring.

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Success stories

The impact of using Mobile Care Monitoring in care homes.

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