CQC CITATIONS

CQC inspection reports that cite us. CQC regularly cite us in their inspection reports of our customers and we’re also cited by the Scottish Care Inspectorate. The following are all extracts from CQC and Scottish Care Inspectorate reports as a result of inspections performed at care homes where Mobile Care Monitoring is being used.

Penns Mount Residential Care Home

Rating: Good
Date: October 2017

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Electronic care records showed the times each task was completed. A relative told us, “Being reassured that Mum is well cared for by the right number of staff who are genuinely interested in the residents is very important to me”.

Bentley House, Signature

Rating: Good
Date: October 2017

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Support plans were kept electronically and automatically updated when staff recorded on their handheld devices the support people received.

Grange Lea Residential Care Home, Orange Care

Rating: Good
Date: October 2017

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Since they were last inspected, Grange-Lea had introduced an electronic mobile care monitoring system, person centred software. All care plans were held electronically and staff had individual hand held devices to record all aspects of care. This allowed staff to record care as it was given and alerted the registered manager and staff of any care needs that were required, such as a person requiring their position changing or how much food and fluid they had during that day.

People’s care plans were based on their initial assessment, and were comprehensive and detailed, providing staff with relevant and appropriate guidance in how to support each person. There was personal information in people’s care plans describing how the person wanted to spend their time, their likes and dislikes and other preferences. For example, one person liked to have all their drinks in a plastic beaker with two handles as they found this lighter and easier for them to hold. This was put into their care plan so that staff would know this was important for them. Another care plan told staff that a person liked to eat their breakfast in their room looking at the view of the sea. This meant that people received care that was totally individualised, person centred and based on how they wanted to be treated and looked after.

With the introduction of the electronic care planning system, the registered manager was able to ensure that every aspect of people’s care was assessed, reviewed and evaluated on a daily basis. There were systems in place to review the quality of service in the home. Monthly audits were carried out to monitor areas such as care plans, accidents and incidents, and medication. Monthly development plans, based on quality assurance and observations, were completed to drive improvement.

Lansbury Court Nursing Home, Indigo Care Services

Rating: Good
Date: October 2017

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We found risks to people were entered on the electronic care recording system and reviewed regularly with control measures put into place to mitigate against any assessed risks. Staff had access to these via smart phones. This meant staff had up to date information and guidance to keep people safe when carrying out support. One care worker told us, “We can log on and see if there have been any changes with people’s risk assessments if we need to.”

Where people were assessed as requiring their food and fluid intake recording we found staff recorded this using their smart phones. We observed this information was uploaded to the electronic care record so the information was available to any staff member accessing the records. The manager told us, “The amount of food and fluid is seen on a tab on the person’s record so there is quick reference to what they have had that day.” We reviewed some records and found these were completed regularly.

The Raikes Residential Home, Crabree Care Homes

Rating: Good
Date: October 2017

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We saw the service used an electronic system to record care plans, risk assessments and other records relating to people’s care and treatment. We saw all the staff on duty had a hand held devise with their own unique log on which was used to record all activities throughout their shift. This meant any changes in people’s care and treatment were recorded as they happened, which ensured the information available to staff was accurate and up to date. In addition, if a person needed to go into hospital staff were able to log onto the system and print off a hospital pack to go with them. This ensured the hospital staff received all the essential information they required.

We saw the registered manager and the office administrator carried out a range of meaningful audits to include care plans, medication, infection control, staff training and supervision, environmental and accidents and incidents. We saw where shortfalls in the service had been identified action had been taken quickly to address the concerns and a lesson learnt exercise carried out to reduce the risk of a similar incident occurring again. The registered manager was also able to quickly review the care, treatment and support people received on a daily basis due to the ‘live’ electronic care record system.

How it works

Find out more about how Mobile Care Monitoring works.

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Links Lodge

Links Lodge provide Outstanding care with Mobile Care Monitoring.

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Success stories

The impact of using Mobile Care Monitoring in care homes.

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