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MOBILE CARE MONITORING HELPS TO ACHIEVE AN OUTSTANDING CQC RATING

Customer: Links Lodge
Location: Blackpool
Care home specialism: Learning Disability

The outcome

Links Lodge, a learning disability care home in Blackpool, has been using Mobile Care Monitoring since 2015. Karen Bradley, the registered manager says ‘Links Lodge is proud to have been awarded an Outstanding rating from the Care Quality Commission and believe that using Person Centred Software’s system has helped us to successfully achieve this high standard.’

The Outstanding rating placed Links Lodge in the top 0.75% of care homes in England at the time of the inspection in 2016. Links Lodge are a family-run care home who have embraced innovative technology to improve the quality of care for their service users.

‘Links Lodge is proud to have been awarded an Outstanding rating from the Care Quality Commission and believe that using Person Centred Software’s system has helped us to successfully achieve this high standard.’

Karen Bradley

Registered Manager, Links Lodge

How we helped

Karen describes how using Mobile Care Monitoring has improved the quality of care and helped to achieve an Outstanding rating at Links Lodge. ‘After a short learning curve our staff have been able to save considerable time on recording care delivery, which has enabled them to spend much more effective caring time with our client group. Recording care at the point of delivery has resulted in improved timeliness and accuracy of care given. The power and versatility of this innovative software package has provided us with greater control and accessibility to a wide range of service user recording. We now have the ability to selectively isolate both by individual or group and time frame specific topics or client interventions. We can then use this information to examine trends/patterns which enable us to create more accurate and responsive person-centred care plans.’

Karen explains that, ‘improved service quality and auditing through the very comprehensive inbuilt monitoring system has helped to facilitate safer and more effective care delivery for all of our clients.’

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