CARE MONITORING

Care Monitoring is a web application, which works with the Care App to measure the impact of care on a service user’s life.

Using Care Monitoring, everyone involved in monitoring care can check how well care is being delivered within any community that they have access to.

Key benefitsCare Monitoring Mobile Care Monitoring service user page

  • Care records are always up to date
  • Charts and reports filled in automatically by care records
  • Managers and senior staff have the information they need at all times
  • Retrieving and sharing information with multidisciplinary teams is quick and easy
  • Confidence for CQC inspections
  • Accurate evidence of care enables increased funding
  • Live feed of evidence of care
  • Reduced safeguarding alerts
  • Enables well-led, safe and responsive services

‘In what I now consider the old days, I’d have to go through everyone’s paper files to check their care notes or find information on a particular resident – now it’s all at my fingertips. Our old notes captured the routine of care, whereas now we capture the real story of a day – it’s lovely to see the things my team do with residents and we can share this easily with their families too. With this amount of data comes confidence – confidence that we’re making timely decisions and providing the best care.’

Pearl Mackey

Manager at Four Ways, WCS Care

How does Care Monitoring solve problems in care homes?

Instant access to real-time information
Carers and nurses evidence at the point of care on the Care App, which automatically populates appropriate reports and charts in the monitoring system. Care records are easy to access, and highly filterable. Using our care monitoring system, care managers and shift leaders can find the information they need with a few clicks of a mouse.

Reassurance that care is being delivered
For service users that require time-sensitive care or medication, alerts for the staff delivering care, followed by alerts for the care manager make sure that crucial care is not forgotten about or missed. Care managers can log in from any location with a secure password to monitor care.

Analysis of care quality
Automatic dashboards to monitor everything from people’s fluid intake to ensuring that care plans are reviewed, ensures managers, owners and senior staff know that they are providing the best care possible, and highlights any aspect where improvements could be made.

Giving you confidence for CQC inspections


Charts and reports are automatically populated from electronic evidence of care. With automatic rather than manual data entry, staff can focus on giving quality care to residents, rather than on paperwork. Managers have the tools to know if records are up-to-date, and the system provides automatic alerts if people’s needs have increased or records are incomplete. With service users’ information known by staff at all times, care homes can confidently give safe, effective, well-led, responsive care and have confidence for CQC inspections.

Care App

Accurate and timely evidence of care

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The Downes

“Everything a manager needs to manage care”

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Care Planning

Care plans that keep everything in sync.

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