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Relatives Gateway

The Relatives Gateway enables a greater involvement of a service user’s social network, promoting inclusive and transparent care to help relatives stay in touch when they can’t be there.

The Relatives Gateway is a secure portal for friends and family of residents in care homes to share messages and photos electronically, and if appropriate, to view care and electronically sign the care plan.

Key Benefits

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The Relatives Gateway gives you the opportunity to engage more with relatives. You can share magical moments and give comfort that loved ones are being care for.
Create a competitive advantage and enable greater transparency by enabling family members to use the Relatives Gateway to access information about relatives.
Share a summary of interventions and wellbeing indicators and a summary of the morning, afternoon, evening and night with relatives so they are involved in their loved one's care even when they can't be there.
Relatives Gateway is referenced by CQC in Good and Outstanding inspection reports.
Care plan reviews can be signed electronically by people with the appropriate rights and power of attorney.
Family members can see only the records you wish to share, but it gives them reassurance that their loved one is being cared for.
Ability to see information and give access controlled by the care home manager.
The Relatives Gateway can be branded for your organisation so you can integrate it with your existing website.

How has it helped?

Andy Kirby, manager of Oaktree Court, explains how Person Centred Software and Samsung have transformed the service. Care staff can evidence care on Mobile Care Monitoring in real-time and provide a better quality of care to residents. Part of Samsung's Healthcare Matters campaign.

Watch The Testimonial

What solutions does Relatives Gateway give care homes?

Relatives can share pictures and messages with their loved ones in a secure online portal, to keep in touch, update them while on holiday or to let them know when they will next be visiting. Care homes can very easily share photos of the resident enjoying activities or outings back to the family if consent is given. The Relatives Gateway enables residents and their family and friends to stay connected and improves their quality of life.
Relatives’ phone calls to the care home to check up on relatives between visits generally decrease once they start using the Relatives Gateway. Care homes can give access to care records, without compromising the care provider or service user, and simple graphs, to be shared with families. Easily being able to check what residents are up to through the Relatives Gateway gives families peace of mind and confidence in the care home.
The Relatives Gateway is a fantastic tool for sharing information with family and friends of a service user. For instance, rather than inviting relatives with power of attorney in to sign the care plan, they can sign it electronically and give feedback on the Relatives Gateway, which saves time.

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