Help families stay in touch when they are unable to visit with our free relatives gateway platform
The outbreak of COVID-19 has certainly been disruptive for providers within the aged care community.
In response to the outbreak of COVID-19 Person Centred Software released it’s Relatives Gateway platform to all residential aged care facilities free of charge for three months.
The Relatives Gateway is a secure communications tool that has helped to keep the dialogue between staff and residents open with loved ones. The Gateway was inbuilt into Person Centred Software’s suite of products and comes at no additional cost to customers using Person Centred Software as their clinical software provider.
Tammy Sherwood, CEO at Person Centred Software said “We saw an opportunity to provide a solution to our community and we went for it. The fear of what is unknown has been highlighted by the coronavirus pandemic. When people are able find a new routine, it becomes easier for them to adjust and regulate their expectations. Facilities who hope to inspire confidence in their residents and the relatives of those residents need to find new ways to provide connectivity and greater visibility at this time. It is the key to success that all involved parties work together to find an equilibrium that makes considerations for everyone’s needs, staff, residents and families included, when establishing a ‘new normal’.
Jo Boylan Executive, Southern Cross Care (SA, NT & VIC) said “When they know how to best get into contact with their loved one, how to see what care has been delivered to them, when they can see a picture of mum enjoying herself at this morning’s dance class, it not only helps everyone stay and feel connected but it removes extra strain placed on staff to individually update family members as the Gateway simplifies the process, using the Relatives Gateway has been very beneficial at this time.”
Jacky Bayly, CEO, Bayly Real Estate, was among one of the many family members with loved ones in aged care facilities using Person Centred Software who wrote into us and expressed her thanks, “I just wanted to say thank you so much for setting this up, it is so caring.”
Her father is a resident of one of the many sites using Person Centred Software who jumped at the uptake of the platform, “I’m missing dad a lot, so this has been really comforting” expressed Jacky.
In April video conferencing was released as an additional add on to the Relatives Gateway. We wanted to keep everything in one place and take the guess work out of things. Providers and families won’t have to register for additional subscriptions and can direct all communications between residents and their families to the one place.
We have been working on new solutions to keep people connected. We feel as though the Relatives Gateway is just the beginning for our software, we are working towards many new and exciting opportunities to help innovate our industry.
To implement Relatives Gateway for free in your aged care facility contact us today.