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If you are a customer or have a support or device query, please enter this in the support log within MCM or give us a call.


For The Relative

Information at your fingertips so you can find out how your loved one is doing when you can’t be there. Find out more about the Relatives Gateway

How Can We Help You?

Be informed, engaged and involved in the care and support of your loved one through the Relatives Gateway

Have an insight into the care your family member receives to feel confident in the quality of care the care home provides, and reduce your worries and concerns when you can’t visit

View a summary of interventions and wellbeing indicators and a summary of the morning, afternoon, evening and night to gain a detailed understanding of your relative’s day

See information in your own time on the Relatives Gateway, so you don’t have to schedule time to call the care home to receive updates if you are busy

Send social media style messages and photos to your relative via the care home to keep in touch, wherever you are in the world

If you have power of attorney for care, you can sign your family member’s care plan electronically, without having to have a face-to-face meeting every month

I don’t feel like I’m pestering carers for updates with it. I look at the Relatives Gateway every night, especially when I’m away on holiday and can’t come to visit. I know if something’s wrong. It’s like my Mum’s with me; I know she’s happy and taking part in activities

Christine | Relative | Signature at the Beeches

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Join over 1,500 care homes using Mobile Care Monitoring to evidence care electronically

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Solutions for every problem

Whatever role you are in your care home, Mobile Care Monitoring can help your business thrive, and support a person-centred approach to care

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