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Lifstan Way Care Home, RG Care

Rating: Good
Date: January 2016

READ CQC REPORT

‘New online person centred care plans allowed care workers to spend more quality time with people.’

‘Health professionals had access to the service’s new Person Centred Software which enabled them to contribute effectively to people’s care and support plans.’

‘The implementation of the new person centred software has improved the services potential ability to audit and improve the quality of care being given.’

‘Care records clearly showed people had access to healthcare professionals when required. People told us that they liaised with their GP, mental health professionals, dentists and optometrists in the community when required. One person said, “I haven’t been feeling well so they [staff] have made an appointment for me with the doctor.” We saw one person being supported by staff to attend their health care appointment. The new online person centred software also had the capability to allow GP’s and other appropriate professionals temporary access (and view only) of an individual’s care records in their own offices in order to contribute effectively to peoples care with current information.’

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