‘People’s care records were accurate, reflected their needs, and were regularly reviewed and updated. They were held securely on an electronic care system that staff could access and input information via a hand held device or computer in the office. Care plans were detailed and informative with clear guidance for staff on how to support people well. The care plans contained information on a range of aspects of people’s support needs. These included mobility; if they required any adaptations to their environment or specialised equipment, communication; if there were any barriers to effective communication, such as, wearing a hearing aid, nutrition and hydration; including likes and dislikes and special diets and particular health needs.’
