‘People’s daily care was recorded electronically and as such it was easy to see what interactions people had had with staff at any given time. For example, we noted one person that morning had received a shave, had their teeth cleaned, their nails and hands washed and their topical medicines applied. One person told us, “They (staff) help me with showering and dressing because I just can’t manage that by myself.” Relatives had the opportunity to access their family member’s care records through a secure internet system. A relative told us, “I love the online access system that they have so we can keep a check on how he is and what he’s doing when we are not here.”‘
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