Herons Lea Residential Home Limited

“The provider had invested in an electronic care planning system which helped to ensure that detailed care plans were available. These were well organised and easy to read. Plans included clear instructions for staff about how to provide personalised care and support for each person. It considered the risks, their needs and wishes and how best to support them with the right equipment. This might include pressure relieving equipment or walking aids. Staff said they had taken a little time to get used to the new electronic care plan system but were now seeing the benefits of being able to update what care they had completed for each person as they completed the task.”