‘Staff continued to initiate new ways of supporting people to feel involved in their care and make decisions. For example, a staff member described how by assisting people to click the emoji face on the electronic care planning device to express an emotion or an idea, people could be better included.’
‘The management and staff team had learnt and worked hard to develop electronic care plans which were inclusive of people’s involvement and truly reflected personalised care. This had been successful as we saw and heard how people had been involved in developing the records and their care plans were individual to each person. With the appropriate permissions relatives could access these. One relative’s comment read, “Being able to access and read the care notes when we can’t visit in person is reassuring and comforting.”‘
