‘An electronic care planning and recording system ensured information was available to all management and staff at different levels according to their role. Failsafe, ‘red flag’ signals highlighted any important task not performed within a set timescale, repositioning being one example.’
‘The service had a very robust electronic system for all people’s records. Registered nurses and care workers used electronic devices to enter in real time care given and to check care activities required. No actions, associated with risk, could be missed, as a ‘red flag’ system alerted any timescale being breached, repositioning a person, for example. The coloured symbols showed information very clearly, for example, measures to take if the person became acutely ill. This robust system meant that mistakes were unlikely to occur.’
‘The electronic care planning and monitoring system was based on person centred care and risk management, had data control protections in place, and provided information at different levels to different staff and management. The provider said they could sit at home and check if (any person) had received their planned care at the right time.’
‘There was excellent assessment, care planning, and delivery with photographs used to document progress, including healing of wounds in a timely manner, prevention of further deterioration and very proactive management. This ensured people’s protection from distress through deteriorating health. ‘
