Customer: The Arbory Residential Home
Care home specialism: Dementia Care
“From a manager’s point of view it’s a brilliant audit tool because it self-audits, and the live feed shows all care as it’s happening.”
The Arbory Residential Home in Andover, Hampshire is a 60 bed frail elderly care home specialising in dementia care.
Mobile Care Monitoring has been used by staff to replace paper records of daily notes, charts and reports since September 2014. Staff have experienced numerous benefits across the organisation from using a paperless evidence of care and care planning system.
Mobile Care Monitoring has allowed staff at The Arbory to focus on spending time caring for their residents, while quickly and easily maintaining and monitoring care records.
How we helped
Rather than writing care notes on paper at the end of the shift, all staff on duty record care using the MCM Care App on an iPod device as they go. Toni Hanchant, a senior support worker, says: ‘I love it; it’s quicker and easier, and you can’t lose paperwork. You can click the icons and it writes the care note for you, and I like that when you enter a weight it automatically works out the BMI and MUST score for you’.
Staff save time and spend more time with residents on their shift as evidence of care is quick and easy to record at it happens at the point of delivery. Toni also says that using the Mobile Care Monitoring makes doing her job easier as ‘I get alerts when a care plan needs to be reviewed’.
Janet Campbell, the deputy manager, uses the managerial part of Mobile Care Monitoring to see all care records and the charts and reports that are automatically filled in at the point of care: ‘From a manager’s point of view it’s a brilliant audit tool because it self-audits, and the live feed shows all care as it’s happening’.