Rusthall Lodge Care Home in Kent has been using Person Centred Software’s digital care system, Mobile Care Monitoring, since 2018. Staff evidence care interactions and update care plans for residents at the 69-bed care home with the digital care system.
Operations Manager, Bill Blackford says, “Like many care homes, we had maintained a paper-based solution but recognised we had to move to a technology-led solution. Carers are our most important asset as front-line staff. So in October 2018, we introduced Person Centred Software’s digital care system. It’s been specifically designed to remove unnecessary admin for carers and nurses.”
“The system is an absolute Godsend for timing and accuracy,” says Bill. “Care staff can now update resident records in real-time. Due to the commitment of our staff and the drive behind it, we embedded the system throughout all 90 staff at the care home within six months.”
“Due to the digital care system, staff spend less time documenting care, yet we have much more clarity about what our residents’ support needs are. As we have a Board of Trustees, it is crucial that we give them quality assurance. Now, auditing and reporting is much quicker and clearer.”
Digital care system is best thing that’s ever happened
Deputy Manager, Yvette Cayan agrees, “Person Centred Software’s system is the best thing that’s ever happened to Rusthall Lodge. We’ve gone from just four daily notes entries to over 30 personalised entries for each resident per day using the digital care system.”
“I’ve been working at Rusthall Lodge for nearly five years and can see the benefit from the change for everyone. Residents’ records are much more detailed. This is because using icons and a keyboard is more enjoyable for staff than writing care plans with paper and pen. If anyone is worried about spelling, they speak into the device to use the voice-to-text transcription. Everyone uses apps and phones in their daily lives now, so staff are very comfortable recording digitally. Residents like it as well.”
“Everything we document is traceable now. We can investigate any complaints easily; we can audit care plans and assessments due for review at the click of a button. The external professionals and agencies we work with like the system too,” Yvette adds.
Technology is leading the way in social care
Inspection bodies recognise the benefits of the digital care system and other technology to Rusthall Lodge. Bill says, “Rusthall Lodge has embraced technology by bringing on Mobile Care Monitoring, ATLAS eMAR, and our staff eLearning platform and other technologies in the last two years. This is a part of the reason we maintained our Good CQC rating at our last inspection.
“It was clear that staff were up to speed using Mobile Care Monitoring, could access all the information CQC wanted to see, and everything was clearly visible. It’s a fantastic change to chasing around after paperwork!”
Support during coronavirus
During the coronavirus lockdown, Bill and Yvette have seen just how valuable using a digital care system designed specifically for social care is. “Person Centred Software updated the system to have a coronavirus action icon with the ability to record symptoms in real-time via the carers’ device. Thankfully, we haven’t had to use it yet,” says Yvette.
“We are now thinking about setting up online GP consultations because of the need to isolate residents. Technology is the way forward for all care homes to improve communication and easily share information in real-time,” says Yvette.
“Mobile Care Monitoring is a gamechanger; we’re absolutely delighted with it,” concludes Bill.