CQC inspection reports that cite us. CQC regularly cite us in their inspection reports of our customers and we’re also cited by the Scottish Care Inspectorate. The following are all extracts from CQC and Scottish Care Inspectorate reports as a result of inspections performed at care homes where Mobile Care Monitoring is being used.
Date: May 2018
‘The computerised care planning system ensured that information about people’s risks was shared efficiently and promptly across the staff team. This meant staff had detailed knowledge of people’s individual risks and the measures necessary to minimise them. The registered manager had an oversight of the support being provided at all times. This system could also be accessed by relatives with the persons consent.’
‘Information about people’s individual risks was accessible to all staff, using hand held computers to access the computerised care planning system. Risk assessments had been completed related to a range of areas including falls, nutrition, pressure area care and cognitive difficulties. They were reviewed monthly or more frequently if required. The system prompted staff to undertake the tasks required to minimise the risks and ensure people’s needs were met, for example supporting people with fluids or repositioning them to prevent skin breakdown. Any immediate changes to people’s level of risk were discussed at the staff handover and the information added promptly to care records. A member of staff told us, “Any new information is shared in handover and put straight into the care plans. Everything is recorded as the day goes on”. This meant staff had clear and up to date information showing how they should support people to manage the risks while ensuring they had as much control and independence as possible.For example, one person’s care plan advised staff to “take the time to sit down and chat with me”; if they observed that the person was feeling low in mood or anxious.’
‘Any accidents or incidents that took place were recorded by the staff on the computerised care planning system. The system prompted staff to describe the incident and explain what they had done to resolve the issue. This information was reviewed and analysed by the management team, and action taken where required, to prevent reoccurrence.’
‘People at risk of dehydration and malnutrition were on ‘food and fluid watch’ which meant the registered manager had additional oversight of people’s food and fluid intake using the computerised care planning system.’
‘The information gathered during the initial assessment was put onto the computerised care planning system prior to the person moving in. This enabled staff to familiarise themselves with it and provide care tailored specifically to the persons individual needs. People’s care records were reviewed three days after admission and then at least monthly to ensure they remained up to date, with the involvement of people and their representatives every three months. Representatives were also able to access the computerised care planning system, with the consent of their family member, which gave them continuous oversight of the support being provided by the service.’
‘The computerised planning system gave the registered manager oversight of the support being provided to people. They told us, “All the information is there. I can look at any given time day or night and see what care is being provided at that time”.’
Date: April 2018
‘The provider had implemented an electronic care recording system. The system was accessible to relatives and enabled them to monitor care recordings in real time. One person used this secure system as a personal media facility and regularly shared photos of their activities and achievements. The provider created monthly newsletters about each individual which families consistently told us they looked forward to reading.’
Date: March 2018
‘Each member of staff had their own mobile device where they were able to access all records and information for each person using the service. When care was given the details were uploaded to the device so all staff, managers and even relatives, with permission, could see what care and support had taken place. We saw that hourly checks at night were in place and staff used the software to scan a barcode to confirm that a check on a person had been made. A member of staff said, “We do it to make sure that people are safe.”‘
Date: March 2018
‘Care plans were available to staff via mobile devices, up to date, regularly reviewed and audited by the management to ensure they reflected people’s individual needs, preferences and outcomes. The system alerted staff to changes and when checks needed to be completed. A staff said, “The devices alert us if people are on time specific checks or turns. We can also monitor food and fluid intake on them”.’
Date: September 2017
‘The provider had robust systems in place for maintaining accurate records. Staff used a hand held device to record people’s daily care and activities and this was then uploaded onto an electronic system. This enabled the registered manager and senior staff to monitor people’s progress or any concerns and produce detailed reports as and when they needed them. We viewed a number of reports during the inspection and found the information to be detailed and up to date. A relative told us “The documentation is very good. The attention to detail, the depth and volume of the paperwork they keep for [my family member]…it’s so important, especially with challenging behaviour. I’m delighted with the way they are looking after him.”‘
‘The registered manager told us relatives could access the ‘Relative’s Gateway’ (an online system), with a unique password which gave them access to family member’s records if they wished to do so. This included activities, achievements and photos. Relatives confirmed they had access to this and felt involved and kept informed of their loved one’s progress. One relative told us “We always attend reviews and are involved in care planning. They keep us informed of what’s happening.”‘
Date: September 2017
‘Details were recorded on an electronic care plan system so that if any staff were unable to be present or wanted to check details, this was available throughout the shift.’
‘Staff knew how to keep people’s information confidential. The electronic systems used were all password protected.’
‘There was a hospital section which could be downloaded so that it could be taken to hospital with the person. People’s care plans were held on an electronic care system. This was accessed by staff through a hand held device and or a laptop. Staff told us they regularly used care plans to understand people’s needs and that these care plans were regularly updated. One staff member commented on the system, “The system is really good, is easy to get up to date information about a person”. We saw regular reviews of care plans were in place to ensure people’s needs were still being met. Particular needs were recorded on the electronic care system. The system would automatically ‘flag’ up when a particular activity had not been completed. For example, medicine administration or when a care plan review was due. This system was reviewed by the registered manager and senior staff to enable them to monitor people’s care. If any anomalies arose, the registered manager or senior staff would investigate.’
Date: August 2017
The provider had recently invested in a bespoke computerised care planning system. Each member of care staff carried a smart device which gave them access to the care plans from anywhere in the home. The system also tracked when care was due, when it had had been delivered, what care had taken place and enabled staff complete their log of care directly into the smart technology. This enabled management to monitor care delivery in real time and respond to any deficiencies.
Date: August 2017
The provider had an electronic quality monitoring system in place. The registered manager entered information on the system including accidents and incidents, details of the people who used the service including monitoring of their weights, and a range of monthly audits. The provider used this system to generate reports, request updates and results of investigations from the registered manager, and as a monitoring tool for quality monitoring visits to the home by the provider.
Date: August 2017
There were systems in place which showed that the service continued to improve. This included the recent installation of a computerised care recording system. These were hand held devices used by staff to input the care and support people had been provided with and their wellbeing. These allowed information to be recorded immediately and allowed the staff to spend more time with people.
Date: August 2017
Care staff recorded when they attended to people through the use of an electronic system where staff recorded any care interventions that took place throughout the day and night. For example, interventions such as when people required turning to protect their skin integrity, fluid intake and output, hygiene, blood pressure, blood sugar and night checks, without having to fill in any additional paperwork.
Relatives would be able to view their family member’s care plans within the new format as soon as the new system had bedded in.