‘Care plans were person centred and contained guidance about people’s personal preferences for how they liked to be supported. For example, one care plan explained how the person liked to be assisted in the community. Another care plan explained how to support a person who needed to be prompted with personal care. Each member of staff had an electronic data terminal that carried people’s individual care plans and daily records. Staff were able to access peoples care records immediately without the need to visit the office and update them as things happened. This ensured that peoples care records were up to date and current.’
