‘A new electronic care planning system was in place. Each staff member had an electronic handheld device to access people’s information; their care plans and guidance for staff to follow to meet people’s needs. A staff member said, “It’s great [electronic care planning devices]. Information about what help people need is at our finger tips and we get reminders about when checks must be done and we still must write what care has been given.”‘
‘The new electronic care planning system meant that information about people was kept up to date and ensured that people received the care they needed in a timely manner. Other records relating maintenance and the day-to-day management of the service were kept up-to-date. Good record keeping helped to assure people the service was well managed.’
