‘Accidents and incidents were monitored by the registered manager and the information was required by the provider. We saw accidents had been entered into an electronic system so that graphs and diagrams could be produced to analyse them.’
‘The provider had electronic tools in place to monitor the prevalence of pressure ulcers and infections in the home. The majority of the infections recorded by the manager showed they had cleared within a week. This demonstrated the service was proactive in meeting people’s needs.’
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