‘The provider had further enhanced the quality of the care plans by introducing an electronic care planning system that allowed for more comprehensive and holistic assessments of people’s needs and progress. Staff were very complimentary about how the new system had greatly improved information they held about people. They also said that the handheld devices allowed them to evidence in a more timely way what care had been provided to each person. The registered manager told us that the ability to input information at the time of care delivery meant that staff could now spend more time with people rather than writing in care records.’
‘The provider told us that the quality of the daily records had vastly improved since using the electronic records and we saw evidence of this when comparing the paper records used by staff up to November 2017 and the printed electronic records.’
