‘Staff communicated effectively with each other and shared information through the electronic care records and during handover meetings. This meant staff knew what was happening in people’s lives and when changes had occurred that might affect their support needs.’
‘The provider invested in new innovative technologies, such as electronic care records, which they had introduced in 2018. Staff had immediate access to all the information they needed about each person. The system had improved efficiency as staff could update people’s records as they supported them. When actions were required reminders were sent to staff minimising the risk of tasks being forgotten. All the information staff entered was instantly available to the duty manager, people and their relatives if they wished. As people’s needs changed, their care plans were updated to respond to any changes.’
