Kiwi House

‘The provider used an electronic system for ordering, monitoring and administering people’s medicines. This system enabled staff to identify which medicines people needed and the correct time to administer them. This included medicines that were administered as and when required, for example, pain relief. The system alerted staff to any missed medicines which supported staff to quickly rectify their actions. Alerts regarding missed or late medicines were also sent to senior managers at the end of the medicines round. This helped to ensure people received their medicines safely because the risk of errors in administering medicines was significantly reduced.’

‘Electronic records included a photograph of the person, together with any allergies and the level of support they needed to take their medicines. The system alerted staff to time critical medicines which helped to ensure people received their medicines at the time they needed them.’

‘Care plans and records were held electronically, accessed by staff through mobile telephones. Each staff member had a unique PIN which meant information could only be accessed by approved people, therefore protecting people’s data.’