“Since our last inspection, the service had implemented an electronic care record system. Staff used hand held electronic devices to keep people’s records up to date, which they said freed them up to spend more time with people. The new care plans were comprehensive, personalised, and were regularly reviewed and updated. Further improvements were underway to allow relatives with appropriate consent or legal power of attorney to access part of the electronic record. This was so they could see how the person was day to day, including accessing their photographs.”
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