‘People’s care plans had been transferred to an IT based system that enabled all the staff to have instant access. All the nurses and care staff were observed carrying a handheld device that they used each time they supported someone. Staff showed us that individual care tasks that people needed support with were clearly identifiable, alongside the times when they should be completed. Once care had been delivered the team could record what they had done straight away so records were continuously in date, for example when people required hourly turns. We saw that the system enabled the nurses and managers to update the team on any observations made with a person and record actions taken. One staff member told us, “The system was a bit scary at first but it’s actually easy to use and makes life so much better. You always have the most important information with you and staff know what care has been provided and if there is anything outstanding.” One relative told us, “Issues are dealt with straight away. The team all know what is going on with my (relative).”‘
‘We saw the provider was well engaged with the local community, provider networks and the local authority. We spoke with the local authority prior to inspection who told us, “The home has made considerable improvements and the introduction of their new electronic care planning system has had a positive impact.”‘
