‘There was a creative and effective system in place to reduce the risk of dehydration and malnutrition. The electronic management system had enabled the set up of ‘fluid watch’ and ‘nutrition watch’. This flagged up on staffs mobile devices and also enabled the registered manager to easily identify and monitor people at higher risk.’
‘Care records were electronic. Care records were reviewed and updated at regular intervals. Staff carried a hand-held device which enabled them to access peoples care records. This also enabled staff to record peoples care and support at the time of delivery.’
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