‘Care plans were available to staff via mobile devices, up to date, regularly reviewed and audited by the management to ensure they reflected people’s individual needs, preferences and outcomes. The system alerted staff to changes and when checks needed to be completed. A staff said, “The devices alert us if people are on time specific checks or turns. We can also monitor food and fluid intake on them”. The staff member showed us how this worked. A white flag indicated that the task was coming up, a yellow flag meant that the task needed to be completed and a red flag meant that indicated that something or support was overdue. We found that the online care plans contained photos of people and information about the person, their family and history. A professional told us, “Staff do a really good job and respond to people’s needs effectively”. A relative said, “They (staff) respond to my loved ones needs promptly and liaise with the local nurses”. ‘
