‘The service was in the process of transitioning to an electronic care records system. As part of this system each member of nursing and care staff were given a hand held device so they could record the support provided in a timely manner. In addition, the device asked staff to read handover notes at the start of each shift so they had up to date information about people’s needs and were aware of any changes in the level of support they required. The new recording system alerted the nurses if there were any changes or concerns about a person’s health, for example, if a person had lost weight or if they had not received sufficient amount of fluids, so that the nurse could take appropriate action to support the person.’
