‘Staff had individual electronic tablets to record any interventions. Observation of the system demonstrated staff were familiar with the system. A staff member told us, “It’s a very good system because we record things at the time of the event rather than waiting to write it up at the end of the shift, when we might forget something.” The registered manager showed us how they were alerted when care had not been provided as required. This meant the service was responding to people’s needs when they needed the support.’
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