‘The service used a computer based recording system to monitor people’s health and wellbeing. This helped staff monitor and respond to people’s changing needs. Staff recorded key details about people’s health and wellbeing on mobile phones provided by the service used exclusively for work purposes within the service. This included details about; what drinks and food had been offered and taken, personal care received, people’s daily routines, behaviour or incidents, medicines, and any support to prevent pressure injuries. The registered manager or senior staff monitored these recordings and were alerted if any planned activities such as medicines administration had not been recorded by staff as having taken place.’
‘This enabled the registered manager to monitor the care that people reviewed on a real time basis. It also enabled the registered manager to monitor people’s health and wellbeing by providing reports for healthcare professionals when required.’
