The Manor House

‘Staff told us since the introduction of an electronic care planning system, they had much more time to sit and talk to people and get to know them. Staff told us, “Since we have moved onto the electronic care planning system, we have a lot more time. We get to spend this extra time with the residents. This is promoted by the management. We want to make it feel like people’s homes, we sit and listen to music with them and have a laugh, or play little games and sometimes do their hair.” Care plans provided staff with information about how people communicated their needs and choices.’

‘The director told us how the new electronic system sent alerts and reminders to staff and management if associated tasks had not been completed. Evidence of regular care plan reviews was seen.’

‘The new electronic system meant a ‘hospital care plan pack’ could be printed and sent to hospital along with the person, that included people’s religious preferences.’