‘The provider’s electronic system to record audits, included accidents and incidents and enabled senior staff to have oversight of how the service was performing. The provider’s senior staff told us how they reviewed this information and provided additional support or guidance when required. This meant there were clear procedures to respond to accidents and incidents, action was taken to understand when incidents occurred to reduce the likelihood of reoccurrence.’
‘The electronic care record system used by the service facilitated highly effective communication of people’s needs. Staff had access to hand held screens that both flagged important care needs and intervention, and enabled details to be uploaded to the main record. Senior staff and the nursing staff, had immediate access to people’s records for their review. From talking with staff and seeing how they interacted with people, it was apparent staff had considerable knowledge and understanding of people’s individual needs.’
