‘The provider had robust systems in place for maintaining accurate records. Staff used a hand held device to record people’s daily care and activities and this was then uploaded onto an electronic system. This enabled the registered manager and senior staff to monitor people’s progress or any concerns and produce detailed reports as and when they needed them. We viewed a number of reports during the inspection and found the information to be detailed and up to date. A relative told us “The documentation is very good. The attention to detail, the depth and volume of the paperwork they keep for [my family member]…it’s so important, especially with challenging behaviour. I’m delighted with the way they are looking after him.”‘
‘The registered manager told us relatives could access the ‘Relative’s Gateway’ (an online system), with a unique password which gave them access to family member’s records if they wished to do so. This included activities, achievements and photos. Relatives confirmed they had access to this and felt involved and kept informed of their loved one’s progress. One relative told us “We always attend reviews and are involved in care planning. They keep us informed of what’s happening.”‘
