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Ashfields Care Home

Rating: Outstanding
Date: February 2020


‘Care plans were shared with care staff through a hand-held device, all staff were able to review details and input real time interventions provided. For example, when people received care or meals. All the staff said how accurate and useful the system was. Comments like, ‘You have everything you need straight away,’ ‘when you need information for the emergency services you can answer the question straight away’ and ‘Its quicker than writing notes and you have the details at a glance.’

‘Health care professionals were positive about the electronic system giving them accurate information which was valuable in assessing people’s ongoing needs. The system also generated a hospital pack which ensured the emergency services received the most updated details. ‘

‘Any critical information or risks were highlighted on the handheld devices staff used through a rolling bar alert, so it could be accessed quickly and easily.’

‘Prior to admission an assessment was completed and included peoples wishes, preferences and life history. This information was then used to develop the care plans and shared with staff who accessed it through their hand-held electronic device.’

‘The staff were visibly focused on people receiving person centred care. People from different cultures were supported with their preferred language and cultural foods. The home added a translation application to the hand-held devices so staff could use this to give choices and the person could exchange information or wishes.’


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