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Heathlands Care Home

Rating: Good
Date: September 2018

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‘Care plans were managed electronically and staff were able to monitor people’s needs by using a hand held electronic device with each person’s care plan and daily records which could be updated instantly. Electronic care planning enabled the provider to set up alerts and pick up on trends, for example there was a live system with a list to show what care had been provided to each person. For instance whether medicines had been administered, blood glucose checked, breakfast given, cup of tea provided.’

‘In addition, the electronic system automatically calculated whether people had lost or gained weight, their blood glucose levels, oxygen levels if relevant, pulse, and blood pressure. The operations manager told us, “It shows all of the interaction and this is great because we can show families all of the interactions.” A relative told us, “We’ve been offered one-to-one talks and yes, they do follow the care plan.”‘

‘Electronic care plans also contained a hospital passport, which could be printed off before a person was taken to hospital. The operations director told us, “If someone needs to go to hospital, we will click on the hospital pack that also contains the medical history and we send this to the hospital with the ambulance. We print it off and give it to the ambulance crew. Also contains any information about wounds etc.”‘

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