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Highfield Residential Home

Rating: Good
Date: May 2018

READ CQC REPORT

‘We saw that the electronic records system in place alerted staff to all known risks to people’s safety. Staff told us they accessed this information using IPads which allowed them to update information to show how the risk is managed. For example we saw for one person how staff updated the frequency of changing the person’s position to reduce the risk of developing pressure sores. We saw for another person that staff consistently updated their fluid intake to reduce the risk of dehydration. The electronic system enabled managers to monitor that appropriate action was being taken at the right times to support people safely; for example if a person’s fluid intake had met the target for that day.’

‘We saw the electronic records included ‘alerts’ to update staff on changes such as if a person needed their position changed or was not eating enough. This helped staff to respond to people’s needs and provide consistent care and support. A staff member told us, “The IPad system allows us to have an accurate update on what is happening for that person, you have to read the updates before the system allows you to move on. Another staff member told us, “We know people well but also the care plans on the system shows any immediate risks such as risk of choking or falling. The actions we have to take are also clear so we know how to respond to people’s needs”.’

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