Contact Us

Fill in the contact form below and we’ll happily answer any of your questions. If you’d prefer, give us a call on 01483 357657

If you are a customer or have a support or device query, please enter this in the support log within MCM or give us a call.

Lavender Court

Rating: Good
Date: July 2018


‘Following concerns expressed by visiting professionals as to the quality of assessment of people’s needs (for example not consistently identifying risk to people), prior to our inspection, the provider purchased a bespoke electronic system for the management of assessments and care planning. The format of these assessments reflected the requirements of the law and the equalities act, for example assessments and reviews explored the impact of people’s health and background and how this impacted on their care requirements. Management were open that the updating of assessments from the old to new formats was on going, although we saw most assessments and care plans were now electronic.’

‘We saw the new assessments were more comprehensive than previous ones, and these captured people’s individual needs in detail. We saw staff had mobile phones when arriving on duty, and they showed us how this allowed them access information about people’s needs, or record care interventions with people. This meant if they were unsure of a person’s needs they could access information quickly. Staff told us they found this system useful, and had received training in its use. We saw the electronic system alerted the staff when assessments or care plans needed review, as we noted some care plans had been automatically identified as needing review on the day of inspection.’


Join over 1,500 care homes using Mobile Care Monitoring to evidence care electronically

Contact Us

Solutions for every problem

Whatever role you are in your care home, Mobile Care Monitoring can help your business thrive, and support a person-centred approach to care

Get In Touch