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Lilac Lodge & Lavender Cottage

Rating: Good
Date: October 2017


‘At the time of our visit care plans were being transferred to a new electronic system. All care staff now had a small tablet computer where they could input information about care they had delivered at the time they delivered it. This was positive in ensuring that records were kept up to date. We observed staff updating records throughout the day and saw that this electronic system meant they were able to do this whilst sitting with people. This was particularly helpful for one person who was frequently distressed and was reassured by having staff sitting next to them.’


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