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Milford House Care Home

Rating: Good
Date: May 2019


‘The provider’s introduction of an electronic care planning system was almost completed. Nurses and care staff were trained to use the system and had their own linked hand held electronic tablet devices, which they kept on their person. This enabled staff to access people’s care plan information whenever they needed to, and also to record care given at the point of delivery. Staff felt this, along with recent staffing revisions, benefitted the timeliness and effectiveness of people’s care.’

‘A relative said, “Care staff are very good; they can tell straight away about [person’s] care, without having to go off and check all the time; it’s on the devices they carry.” A staff member said, “Care provision and changes are quickly communicated.”‘


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