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Willows Care Home

Rating: Good
Date: May 2019

READ CQC REPORT

‘Personal care was monitored electronically. Staff logged details of care task electronically on handheld devices, which automatically updated a central system. Staff received alerts to let them know which people required attention at certain times. This enabled them to monitor people and complete charts for turning, repositioning, weight records and fluid intake.’

‘All staff were able to view the information on their own devices so that information could be sharred and concerns responded to without delay, ensuring continuity of care.’

‘Person-centred care was planned using technology that the provider had invested in. For example, people’s personalised care plans were stored, reviewed and updated electronically.’

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