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Relatives Gateway

The Relatives Gateway enables a greater involvement of a service user’s social network, promoting inclusive and transparent care.

The Relatives Gateway is a secure portal used by the friends and family of service users to share messages and photos, and if appropriate, to view care provided and read and electronically sign the care plan.

Key Benefits

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Easy to keep in touch with family and friends of service users
Promotes transparent care practices
Photos and messages shared though a social network to keep family involved in care
Less scrutiny and complaints from family members
Care plan reviews can be signed electronically by relatives with power of attorney
Family members can see records, charts and analysis giving them peace of mind
Ability to see information and give access controlled by care home manager
Flexible system with the ability to only share information that the care home feels is appropriate

How has it helped?

Andy Kirby, manager of Oaktree Court, explains how Person Centred Software and Samsung have transformed the service. Care staff can evidence care on Mobile Care Monitoring in real-time and provide a better quality of care to residents. Part of Samsung's Healthcare Matters campaign.

Watch The Testimonial

What solutions does Relatives Gateway give care homes?

Relatives can share pictures and messages with their loved ones in a secure online portal, to keep in touch, update them while on holiday or to let them know when they will next be visiting. Care homes can very easily share photos of the resident enjoying activities or outings back to the family if consent is given. The Relatives Gateway enables residents and their family and friends to stay connected and improves their quality of life.
Relatives’ phone calls to the care home to check up on relatives between visits generally decrease once they start using the Relatives Gateway. Care homes can give access to care records, without compromising the care provider or service user, and simple graphs, to be shared with families. Easily being able to check what residents are up to through the Relatives Gateway gives families peace of mind and confidence in the care home.
The Relatives Gateway is a fantastic tool for sharing information with family and friends of a service user. For instance, rather than inviting relatives with power of attorney in to sign the care plan, they can sign it electronically and give feedback on the Relatives Gateway, which saves time.

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