Turn more enquiries into move-ins
Manage every enquiry, prospect and resident journey in one place. Powered by Centrim Life, our CRM helps you track leads, streamline follow-up and gain clear visibility of your sales pipeline, so your team can build stronger relationships, improve occupancy and spend less time on admin.
Trusted by leading care providers
Stop spending too much time on admin and follow-up
When enquiry details, follow-up tasks and resident conversations are spread across spreadsheets, inboxes and individual team members, it's harder to deliver a consistent experience and keep occupancy on track. A dedicated CRM helps your team stay organised, respond promptly and build stronger relationships from first enquiry to move-in.
When contact details, notes and next steps are stored across different systems, it's difficult to keep track of enquiries and maintain momentum.
Manual reminders and ad hoc processes make it harder to stay on top of enquiries, leading to extra admin and inconsistent follow-up.
Without a clear view of your pipeline, it's harder to understand enquiry trends, measure performance and make informed decisions about occupancy.
Manage relationships from first enquiry to move-in and beyond
Powered by Centrim Life, our CRM brings enquiries, prospect records, communications and follow-up tasks together in one place. Your team can track every interaction, stay on top of next steps and build stronger relationships throughout the resident journey.
With a clear view of both prospective and existing residents, you can reduce admin, improve communication and make more informed decisions about occupancy, retention and resident satisfaction.
How it works
From first enquiry to move-in, our CRM helps you track every interaction, stay on top of follow-up and build a clearer picture of your occupancy pipeline.
Capture every enquiry
Create a record for every prospective resident, with contact details, notes and key information stored in one place.nds using icons
Record every interaction
Keep a complete history of calls, emails, meetings and visits, so your team always has the full picture.
Manage follow-up tasks
Assign actions, set reminders and stay on top of next steps to make sure every enquiry receives timely follow-up.
Track progress through the journey
Monitor each prospect's journey from initial enquiry and tour of your home or village, through to assessment, offer and move-in.
Gain visibility of your pipeline
See how enquiries are progressing, identify trends and understand what's driving occupancy across your community.
Make better informed decisions
Use real-time insight to forecast demand, measure performance and focus your team's efforts where they'll have the greatest impact.Explore our software
Our app-based software simplifies communications, activities, maintenance, dining, customer feedback and more, all on one platform. Choose only the features you need.
Communications Management
Easily connect residents and families with real-time updates and secure messaging. Share care plans and enable relatives to track progress.
Feedback and Quality Management
Capture feedback, conduct surveys and ensure compliance. Automate feedback collection and generate reports.
Visitor Management
Track visitors and enhance security with digital sign-ins and secure logs. Know where everyone is in a few clicks.
Operations Management
All-in-one operations management and community engagement tool. Simplify comms, dining, maintenance and more.
Resident and Property Services
Manage your retirement living village properties and store residents' essential information all in one place.
Maintenance Management
Monitor maintenance, track assets and improve facility management. Streamline work with suppliers and stay connected via the app.
Lifestyle Management
Build a thriving community by creating and managing activities with real-time feedback.
Dining and Ordering
Simplify kitchen operations with inventory and menu planning, dietary management, quality assessment and online ordering.
PCS Care
Deliver consistent, person-led care with real-time oversight and connected clinical workflows.
Integration partners
Best-in-class organisations that integrate and work alongside our solutions, creating an ecosystem of care.
How much does Centrim Life CRM cost?
Our software is priced per resident, with the flexibility to grow when you're ready.
