Keeping maintenance on track at 

Beauaraba Living

Published: 4 May 2023
Updated: 23 July 2024

The challenge

As an award-winning residential aged care home, Beauaraba Living wanted technology that could support its team and make day-to-day operations easier to manage. The home had been using maintenance software that had served the team well, but over time, the interface became harder to navigate. Finding the right information could take longer than necessary, making it difficult for staff to keep track of outstanding work and maintenance progress.

Beauaraba Living also wanted to simplify how its systems worked together. Having already introduced PCS Care, the management team saw an opportunity to bring more operational information into the wider PCS ecosystem. The priority was finding an intuitive system that staff could use confidently, with clearer visibility of maintenance work and less time spent on administration.

Operations Management (Centrim Life): A simpler way to manage the working day

Beauaraba Living chose Operations Management (Centrim Life) to bring key operational tasks into a more accessible system. The connection with Beauaraba Living's existing PCS technology was an important part of the decision, allowing the organisation to move towards a more joined-up approach rather than continuing to manage separate systems.

Staff adoption has been particularly positive. Louis Metcalf, Maintenance & IT Manager at Beauaraba Living, explained that even team members who were less comfortable with computers found the system easy to use. With information readily available, staff can check progress, complete tasks and keep records up to date without navigating complicated processes.

Louis also praised the support provided by the Centrim Life team, particularly their responsiveness to queries and willingness to consider customer feedback when developing features.

Maintenance Management: Keeping jobs moving without the paperwork

Maintenance Management has made reporting and completing jobs much more straightforward. Staff can scan QR codes in rooms or on equipment to report maintenance issues as they arise. Requests appear directly in the system, giving the maintenance team a clear list of jobs that need attention.

Preventative maintenance tasks also appear automatically, while team members can update job records throughout the day. Contractor coordination has become easier too. Jobs can be assigned to external service providers through automated emails, saving Louis the time previously spent making phone calls, explaining requirements and arranging appointments.

For asset management, the team can photograph new equipment, record the necessary details and add the asset to the system, making equipment easier to identify and track.

Feedback and Quality Management: Making it easier for residents and staff to have their say

Beauaraba Living also uses Feedback and Quality Management to collect suggestions and complaints from residents and staff. Anyone can scan a QR code to submit feedback directly into the system, giving people an accessible way to raise concerns or suggest improvements.

This supports Beauaraba Living's commitment to listening to the people who live and work at the home, making it easier for the team to understand their experiences and respond to their needs.

More time to look after the place residents call home

Behind every well-run aged care home is a team keeping the environment safe, comfortable and welcoming. For Beauaraba Living, making that work easier means staff can approach each day with greater confidence, knowing what needs attention and having the information to get on with their jobs.

It's a practical improvement that supports the people responsible for maintaining the home and, ultimately, the residents who depend on that environment every day.