In an inspiring move towards innovation, the residents of The Healey community have adopted Person Centred Software’s Resident Engagement App, powered by Centrim Life, to transform how they connect, communicate, and engage with their retirement living community.
Since the move, the community has experienced a positive transformation, fostering a greater sense of strength and vibrancy. Sally Pickering, General Manager, shares, “Embracing technology alongside our residents sets a positive, forward-thinking tone for how we communicate and operate the village.”
The Need for Change
Before implementing our operations management software, powered by Centrim Life, The Healey utilised a different app that had less functionality, only one-way communication, and didn't fully engage residents. The village wanted to introduce a communication method that allowed for a two-way engagement and residents having access to a wide range of resources.
How Retirement Living Technology Helped
The Resident Engagement App has revolutionised communication at The Healey by enabling real-time updates and offering valuable content like 60-second "How To" videos. Whether using appliances or learning about new community features, these videos have been a game-changer and enthusiastically embraced by residents.
In addition, the app’s self-service features—such as booking community events, requesting maintenance, and accessing important documents—have streamlined operations for both residents and staff.
