The Impact of mCare
Enhanced Visibility
From a corporate standpoint, mCare has significantly improved our ability to respond to concerns and compliance, in a timely way, providing me with the capability to quickly address family inquiries and follow a resident's care journey, despite not being a clinician.
The clinical care system has significantly enhanced my ability to address concerns raised by families and individuals. By providing quick access to detailed care records, I can efficiently verify information and resolve inquiries promptly. This has been instrumental in clarifying situations where care may have been misunderstood, such as discrepancies in personal hygiene routines. As a result, it has improved my ability to support residents and families and provide swift responses, without having to rely on staff to investigate and get back to me.
Increased Resident Safety
By leveraging mCare, we've significantly enhanced our data collection on fall incidents, including time, location, and frequency. This granular data has proven invaluable in informing our investment strategy for sensor and predictive technologies. Moreover, identifying specific areas with higher fall occurrence rates has allowed us to strategically deploy IoT sensors, optimising resource allocation and elevating resident safety.
Time Saved
The move from desk-based computers to mobile devices for point-of-care documentation has been instrumental in freeing up nurse stations and encouraging staff to be more present on the floor. With mobile devices, staff can input data in real-time, avoiding the previous practice of carrying notepads and pens to record observations and then hastily transcribing them at the end of a shift. This transition has saved considerable time, allowing staff to focus more on providing quality care and reducing the administrative burden of documentation.
Informed Decision-Making
Our Corporate Services team, encompassing HR, finance, quality, and other specialised areas, have expressed that mCare provides a more comprehensive view of the facility, offering insights beyond individual cases. By analysing reports generated from the system, we can identify trends within the resident population, anticipate health trajectories, and better tailor staff training programs to meet emerging needs.
The system serves as a valuable reference point for our finance team, enabling them to cross-reference move-in dates with Medicare claims and other financial data efficiently. This functionality enhances our planning processes and oversight capabilities. Not only does it save time and streamline operations at the front of the house, but it also seamlessly integrates with our existing systems like our Electronic Medication Management System - BestMed, providing additional benefits and improving overall efficiency.
