Unlocking Operational Excellence in your Village with Smart Tech

Multi-Village Dashboard: Centralised Access Made Simple

For operators managing more than one village, the platform offers easy switching between sites via a single dashboard. Staff access is role-based, ensuring that team members only see and use the tools they need — streamlining workflows and improving data security.

Sales CRM: Smarter Lead Management for Better Conversion

Sales teams benefit from a powerful CRM that keeps lead data organised and actionable:

• Toggle between calendar, customisable table, or list views
• Filter leads by interest or stage for targeted marketing.
• Track tours, feedback, and preferences in rich prospect cards.
• Seamlessly convert a lead into a resident profile with one click.

This reduces administration time, duplication, maintains historical prospect data and keeps prospective residents moving smoothly through the pipeline.

Resident Management: Everything in One Place

Staff can access comprehensive resident profiles, including:

• Emergency and medical info.
• Time-stamped notes.
• Log resident visitors, away dates, alerts and village roles at the click of a button.
• Instant generation of Resident information and Health Information for emergencies or Contract Information for compliance requirements.

All this ensures peace of mind, especially in critical situations.

Lifestyle & Engagement: Bringing the Community to Life

The resident engagement app keeps everyone connected with:

• Activity feeds and event calendars
• Digital check-ins for activities.
• Uploads of newsletters, village handbooks, and wellness resources.
• Built-in survey tools to capture preferences and feedback.

This module makes it easier than ever to engage residents meaningfully — without paperwork overload.

Communications: Targeted, Trackable, and Timely

Centrim Life makes communication seamless:

• Group SMS, and email — all logged to resident profiles.
• Targeted alerts based on group type, location, or status.

No more sifting through inboxes or wondering if someone got the memo.

Concierge & Extra Services: Supporting Choice & Independence

Staff can book and manage user-pays services like transport, wellbeing or housekeeping:

• Set service dates, notes, and reminders.
• Have residents book & pay for services all from their Resident App or desktop
• Track charges against a resident’s account.

This supports both resident independence and operational clarity.

Feedback & Continuous Improvement: Build a Better Village

The platform gives teams the tools to improve through:

• Digital feedback and complaints logging.
• Audit trails and case tagging.
• Customisable surveys.
• Integrated Continuous Improvement Plans (CIPs) and incident reporting.

Staff can capture, track, and respond to feedback systematically — no spreadsheets required. 

Property, Maintenance & Asset Management: Always in Control

Teams can manage unit profiles, track refurbishments, and access floorplans in seconds. The maintenance module supports:

• Resident-generated or QR-scanned requests.
• Preventative scheduling.
• Third-party contractor job tracking.

Plus, the Asset Register links assets directly to jobs and compliance documents, asset management plans and all while keeping audit-readiness a breeze.

Supplier Register: Know Who’s Onsite and Why

Maintain a central record of all suppliers with contract documents, job history, and automated compliance alerts. No more lost paperwork or expired insurance surprises.

Reporting Suite: Data at Your Fingertips

The platform’s built-in and custom reporting tools enable staff to:

• Monitor operational performance.
• Pull reports for board meetings or regulators.
• Export data to Excel or Power BI with ease.

Task Module: Plan It, Do It, Track It

This new module helps operational teams stay on top of:

• Recurring tasks (think monthly checks or annual reviews).
• Project-based workflows with Kanban, calendar, or list views.
• Tailored forms and fields for custom workflows.

Perfect for keeping team members aligned and accountable.