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Covid-19 Response

Help families stay in touch when they are unable to visit with our FREE Relatives Gateway platform

We are opening up our Relatives Gateway platform to all UK and Ireland care homes free of charge to help you maintain communication with families during these unprecedented times

Relatives Gateway allows secure sharing of messages, photos and video link between care home residents and their families, it will also give carers an efficient way to provide wellbeing updates to concerned loved ones.

To implement this FREE version of Relatives Gateway into your care home, complete your details below and we’ll be in touch with instructions on how to set it up.

Professor Martin Green OBE, Chief Executive of Care England, commended the initiative by saying: “This will help Care Homes maintain isolation, but at the same time, enable people to keep in contact with relatives, friends and loved ones.”

Vic Rayner, Executive Director, National Care Forum also supported the initiative saying “It is fantastic to hear that Person Centred Software are opening up their Relatives Gateway to all care homes, free of charge. This digital solution will really help families and friends to stay connected with their loved ones living in care homes during this difficult time, when face to face visits are not possible.’

In the last month, 5,100 people have used the Relatives Gateway to keep in touch with family members living in care homes.

Jonathan Papworth, founder and director of Person Centred Software says this could be a vital lifeline

“Following calls from the government to stop non-urgent contact and protect those most vulnerable, the care sector is facing unprecedented social and operational challenges of lockdown conditions.

Putting people and personal interaction at the heart of care is vital and it’s important that care home residents who miss out on visits from loved ones stay connected – while families and friends remain updated about the day-to-day wellbeing of their loved ones.

Care homes face significant uplifts in phone calls from concerned family members over the coming months. Our technology provides a window to provision and enables carers to share pictures and messages from the outside world. It’s a way to help free up care time, but importantly can help boost morale during what could be a lengthy and lonely lockdown.

We’ve developed a free version of our Relatives Gateway that can be rapidly deployed to any care homes that wish to use it – our aim is to support the sector to help families stay connected throughout this challenging time.”

To implement this FREE version of Relatives Gateway into your care home, complete the form below and we’ll be in touch with instructions on how to set it up


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