PCS Family

Reassurance for families,
built into everyday care

PCS Family gives every home one way to keep families informed. Care updates, activities and messages flow from the care record into a single secure channel, so relatives stay reassured and every interaction is recorded.

Book a demo Read case studies

Granddaughter and grandmother take a selfie together with peace fingers

What customers say

PCS Family has been invaluable for all of us. It's enabled families to see first-hand, and in real time, how their relative is doing. It's also given our staff extra time to support residents.

Belong Warrington, Care Village

We use PCS Family regularly and I must say, it’s been a lifesaver. Of course, it’s not as good as physically being able to visit the home, but it’s a very close second.

Rishi Sodha Care Director , Handsale Care Homes

Family communication is the last part of care that isn't standardised

Updates go out by text, email and phone. There is no shared record, no agreed standard, and no way to show what a family was told. Families call to fill the gaps, and small misunderstandings turn into formal complaints."

Families don't have the full picture

Without regular updates, families feel disconnected from day-to-day life in the home and turn to phone calls for reassurance.

The same questions, on repeat

When information isn't easy to access, your team spend their valuable time answering routine questions and sharing updates individually.

Updates lack consistency

Different channels in different homes make it harder to keep a clear, secure and auditable record

Reduce calls, increase communication

PCS Family gives families easy access to updates about their loved one's care, activities and wellbeing. When information is available in one place, your team spend less time answering routine questions and more time delivering care.

Resident man outside in wheelchair with two women

One standard for family communication, across every home

Every home communicates the same way. Updates are drawn from the same care record, sent through the same verified channel and recorded the same way. When a family raises a concern, the record is there. When an inspector asks how you keep families informed, so is the evidence

PCS Family UI illustration staff dashboard

How it works

PCS Family brings family communication into the flow of care. Share updates, reduce routine calls and give families greater peace of mind, all from one secure system.

Share updates from everyday care

Care notes, activities and wellbeing updates flow directly from PCS Care into PCS Family. Families can see the information that's relevant to them, without your team needing to duplicate work.

Keep families informed in real time

Updates are shared as care happens, helping families stay connected to daily life in your home. They can see the moments that matter, without waiting for a phone call or visit.

Communicate through one secure channel

Secure messaging, photos and video calls on a verified channel families can trust. A safer alternative to text and email as impersonation and scam risk rises.

Build trust through transparency

Families can view care plans, review delivered care and stay informed about their loved one's wellbeing. Your team benefits from a clear, auditable record of communication and engagement.

Book a demo

Bring families closer to everyday care

PCS Family is part of the care record, not a separate app beside it. Families see the care as it is recorded, and your team update everyone once."

Built into everyday care

Care updates flow directly from the care record. Families see what matters, as it happens.

Reassurance beyond visiting hours

Families stay connected between visits. Less uncertainty means fewer calls.

One trusted communication channel

Updates, messages and photos live in one place. No scattered emails, texts or WhatsApp messages.

A clear record of every interaction

Secure and auditable. Every interaction is recorded, timestamped and easy to trace.

Case study

How West Gate Care Centre keep families informed and reassured

Here's what Malcolm, son of a resident at West Gate, has to say about PCS Family:

West Gate Care Centre exterior photograph of building

“PCS Family is very useful, as it keeps me up-to-date with my father’s fluid and food intake. It also lets me know whether he’s interacting with staff, and joining in activities.”

“I gain a good understanding of how well he’s doing. I’m so grateful for the opportunity to follow my dad’s progress.”

gain insights
stay up to date
exchange messages

Read full case study

Pricing

Pricing tailored to your needs

Priced on the beds you manage, with the flexibility to grow when you're ready.

One agreement across your organisation

Priced per resident

No hidden costs or surprises

We take time to understand your homes, priorities and challenges to make sure you get the right setup from day one.

Get in touch

Explore more PCS solutions

Run a safer home. Build a more confident workforce. See clearly across every home. PCS solutions cover staffing, medication, training, family and life enrichment, so you can add what your homes need next.

PCS Care

Deliver consistent, person- led care with real-time oversight and connected clinical workflows.

PCS eMAR

Simplify medication administration and ordering, minimise errors, and enhance workflows.

PCS Wellbeing

Turn everyday activities into measurable wellbeing outcomes for every resident.

PCS Learn

Turn training into a trackable system that evidences staff readiness for the care they deliver.

PCS Resource

Match staffing to resident needs, improve workforce planning, and support regulatory compliance

FAQs about PCS Family

PCS Family helps care homes keep families informed, connected and reassured about the care their loved ones receive. It shares real-time care and wellbeing updates, supports secure communication and gives families a clearer picture of their loved one's daily life.

Families can access updates about care, activities and wellbeing through the FamilyHub app. This helps them stay connected to their loved one's daily life without relying on calling or emailing the care home.

Yes. Families can view care plans, see what care has been delivered and review care plan updates through PCS Family .

Yes. Families can review and sign off care plans directly through the platform, making it easier to involve them in important care decisions and record their consent.

This is often not the main reason care homes implement PCS Family – but several months later, it’s one of the benefits they tell us they love. Because families can easily access updates, messages and care information whenever they want to, your team spend less time answering calls and emails to answer routine questions and give reassurance.

Yes. PCS Family supports secure messaging between families and care teams, helping you keep in touch in a structured, auditable way.

Yes. Families can use the PCS Family to make video calls with their loved ones, helping them stay in touch between visits.

As families can access details about care, activities and wellbeing whenever they wish, this helps build their understanding of the care you’re delivering. Better visibility can help reduce misunderstandings and improve confidence in your home.

PCS Family is designed specifically for care home communication. It provides secure access controls, verified users and a clear audit trail. This helps homes manage family communication more safely than using personal messaging apps.

Yes. Messages, updates and family engagement are securely logged to maintain a clear record of communication you can refer to anytime.

Yes. PCS Family is fully integrated with PCS Care Management. Care plans, care delivery information and wellbeing updates flow directly into Family Connect, reducing duplication and improving visibility for families.

We highly recommend it, yes. PCS Family builds on the care information you’re already record in PCS Care Management. It gives families secure access to updates, care plans and communication tools without creating extra work for your team.

Absolutely, yes. PCS Family helps standardise communication with families across multiple homes. Across the group, you’ll benefit from a consistent and secure approach to updates, messaging and family engagement.

PCS Family helps families stay informed through regular updates and greater visibility into care. When families have access to the information they need, whenever they want it, misunderstandings are less likely to occur.

PCS Family brings communication, care updates and family engagement into one secure platform. Unlike separate emails, texts and phone calls, it provides a consistent experience, real-time visibility into care and a complete record of communication.

Make the move to better staffing decisions

Join thousands of care homes already using PCS Staffing & Dependencies to make better informed staffing decisions, reduce unnecessary agency costs and build strong evidence for compliance and funding reviews.